AMS' RMA Process
AMS Controls offers three levels of repair service to Customers, as well as a refurbished unit program. In any case, customers must contact Technical Support to receive a Return Merchandise Authorization (RMA) number before shipping any items to AMS Controls. Items received without an RMA printed clearly on the outside of the shipping container could experience delays in service. The Repair department can not process items until a Technical Support Specialist has spoken to the customer and issued an RMA number.
All repairs, including warranty repairs, must be accompanied by either a Purchase Order or Credit Card. Repairs may be requested as:
- Open PO - The customer understands repairs must be made and authorizes all parts and labor required to service the unit back to working order (AMS Controls will contact customers when repair costs exceed $2,000.00). No Credit Cards will be accepted for this method of billing.
- Not to Exceed - The customer requests a specific repair cost for parts and labor. If the total for the repair is estimated to exceed this amount, AMS Controls will contact the customer for permission or further instructions.
- Check Out - Check out fees are 2 hours times the Repair Service Level requested by the customer. After the unit has been checked by the Repair department, a technician will call the customer with an estimate for the repair total. The Check Out fee will be applied to the total repair cost. In some cases, check out time will exceed 2 hours (older units, extensive damage, etc). The customer will be updated with the new estimate for check out time, and for permission to continue the check out.
AMS' Holiday Schedule
We at AMS extend season's greetings and wish that you, your family, and friends have a blessed holiday season. Our incredible team of employees are also looking forward to our holiday schedule; we will be closed December 24, 25, 31 and January 1.
Eclipse Webinar Training Schedule
Want to get even more out of
Eclipse, AMS' industry leading integrated manufacturing software? Eclipse is a very powerful set of management software designed with three decades of experience in mind. This training is an opportunity to focus on Eclipse basics such as settings, adding product codes, material codes, setting up machines, controller setup and tool libraries, creating part definitions and orders and "scheduling basics". This easy and informative webinar will be held on December 16 at 3pm Central Time. Leading this training will be Jaycen Rigger, AMS Technical Support Manager. Jaycen is the manager of AMS' training and development program and has managed more than 300-integrations during his tenure with AMS.
In addition to the December 16 training, AMS now offers a full range of topics to be discussed during subsequent webinars.
12/16/08 - Eclipse Basics
- XL200 and Eclipse
- Eclipse and Comm
- Maintenance and Settings (adding codes, controller parameter backups, setup and tool libraries, general software settings)
- Part Definitions
- Order Creation at Eclipse (what is an order, product code, material code)
- Scheduling (auto-download from ERP, different levels of human intervention, footage-based auto-download, requesting from the machine)
- Coil Verification and some other specifics get tossed into this general mix
01/13/09 - Reports
- Walk through of each report and its use (what do the numbers mean)
- Troubleshooting using reports
02/10/09 - Scrap Tracking
- Scrap Tracking/Coil Verification (they're kind of tied into to each other)
- Setting up codes
- Barcode scanning
- Controller procedures for last parts, suggestions for different machine types, etc.
- Reading the reports
03/17/09 - Downtime Tracking
- Downtime tracking
- Setting up codes
- How scanning works for time entry
- Reading the reports
04/14/09 - Special Features
- Custom Lists
- Query Lists
- Preventative Maintenance
Please email Jaycen today for registration or questions; jrigger@amscontrols.com.