What is Eclipse?
Eclipse is production management software for metal roll forming and metal folding operations. It integrates your machinery with your office to help eliminate mistakes, increase production capacity and provide detailed reporting on everything from scrap, downtime, production efficiency, coil inventory and more.
Can I use Eclipse on more than one roll forming machine?
With a Standard Eclipse license, you can use Eclipse on thirty or more machines in one physical location. Each location will require its own license, however. If you have two plants with fifteen machines each, you will require only two Eclipse licenses to operate all thirty machines.
Why should I use Eclipse?
Eclipse will bring you access to a wealth of information about your operation including enhanced job scheduling and detailed reporting on production, operating efficiency, downtime, scrap, good footage, coil inventory and more.
How long does it take to set up Eclipse?
Eclipse can be installed and configured in as little as a day for very simple uses. However, more complex installations vary in length according to the level of complexity.
How do I get updates for Eclipse?
Your Eclipse software will inform you when an update is available unless you have opted not to receive such notifications. Either way, you can select “Check for Updates” within the software to ensure that you have the latest version available. Downloads are available here. The software will then prompt you to install the latest version. Simply follow the directions to update your software.
To receive an update, you must be current on your annual maintenance. If you are not current on your annual maintenance fee, you are not eligible to receive software updates. Please read “Is there an annual maintenance fee?” above to learn more. Don’t forget to subscribe to Eclipse update notifications to receive email updates when new Eclipse updates are available.
Is Eclipse compatible with my ERP system?
If your ERP system can export to Eclipse, then they are compatible. Orders can then be imported into Eclipse directly from your ERP. For questions about specific ERP systems, contact email@example.com.
What is the annual maintenance agreement? Do I have to pay a license fee?
The Eclipse Annual Maintenance Agreement gives you access to technical support (via phone or email) and new releases of Eclipse software. It also entitles you to attend our quarterly training classes, held at our offices in St. Louis (travel and lodging are not included).
The first year of the Eclipse Annual Maintenance Agreement is included in your purchase price. After that time, the agreement must be renewed annually to access technical support and software updates. At this time, the cost of renewal is $1,610, but early pay discounts are often available.
Can I pay my Eclipse invoice online?
I have questions about my Eclipse invoice, who should I contact?
If you have any questions about your Eclipse invoice or need to pay your Eclipse maintenance fee, contact us at 800-334-5213 or firstname.lastname@example.org.