Field Service Rates

Field Services Technical Support Specialist Hourly Rates

  • Travel: $110
  • Overtime travel: $165
  • On-site Support: $165
  • Overtime on-site: $225

Consulting and Implementation Support Hourly Rates

  • Travel: $110
  • Overtime travel: $165
  • On-site Support: $250
  • Overtime on-site: $300

Field Service Policy

All travel expenses are billed to the customer. Travel time is billed at the specified rates.
Travel is charged from 1 hour prior to a flight from the technician’s home city until arrival at a hotel or customer site. Travel time includes a single 1 hour meal break for every 9 hours of travel, rounded up to the next whole number of breaks.

For example:

4 hours of travel – 1 hour break
9 hours of travel – 1 hour break
10 hours of travel – 2 hour break

Return travel is charged from the time the technician leaves the customer site (in cases where they go directly from the plant to the airport), or from 1 hour prior to departure (when the technician goes from the hotel or anywhere other than the customer site) to the time the plane lands in the traveler’s home city.

Travel Hours

Standard travel hours are Monday through Thursday, 5:00 AM to 9:00 PM and Friday, 5:00 AM to 6:00 PM. Overtime travel hours are Monday through Thursday, 9:00 PM to 5:00 AM and Friday, 6:00 PM to Monday, 5:00 AM.

Site Overtime is charged:

  • When in one day, the technician works more than 8 hours.
  • When the technician is on-site before 6:00 AM or after 9:00 PM, Monday through Thursday.
  • When the technician is on-site any time between Friday at 6:00 PM and Monday at 6:00 AM.