Field Service

Table of Contents

COVID-19 Update

Yes, we're still open!

AMS Controls is still open. We know your production is critical and we are here to help.

Most of our employees are working from their homes, with only essential staff in our office to ensure we are able to receive, repair, produce, and ship.

All installations and troubleshooting trips are currently postponed, however some local driving trips may be arranged if the circumstances align. We are able to provide support remotely for many issues, and are working on providing remote installation support.

Our shipping pickup time has changed during this time, as well. All pickups will occur at 3:00pm CST. Any orders received after that time will be shipped the next day.

For updates or details on any of this information, please reach out to us at sales@amscontrols.com or support@amscontrols.com.

We hope you and your families are healthy and coping during this difficult time.

Field Service Rates

 

Technical Support Specialist per hour

Service Type and Rate

 

  • Travel $125
  • Overtime Travel $180
  • On-site $180
  • Overtime On-site $240

 

Consultation, Training, and Implementation Support

 

Applications Engineer per hour

Service Type and Rate

 

  • Travel $125
  • Overtime Travel $180
  • On-site $250
  • Overtime On-site $300

 

Field Service Policy

Field Service must be scheduled with our Support Coordinator and is subject to availability.

All travel expenses are billed to the customer.

Travel time is billed at the specified rates.

 

  • Travel is charged from 1 hour prior to a flight from the technician’s home city until arrival at a hotel or customer site.
  • Travel time includes a single 1 hour meal break for every 9 hours of travel, rounded up to the next whole number of breaks.

For example:

 

  • 4 hours of travel – 1 hour break
  • 9 hours of travel – 1 hour break
  • 10 hours of travel – 2 hour break

 

  • Return travel is charged from the time the technician leaves the customer site (in cases where they go directly from the plant to the airport), or from 1 hour prior to departure (when the technician goes from the hotel or anywhere other than the customer site) to the time the plane lands in the traveler’s home city.

 

Travel Hours

Standard travel hours are Monday through Thursday, 5:00 AM to 9:00 PM and Friday, 5:00 AM to 6:00 PM.

Overtime travel hours are Monday through Thursday, 9:00 PM to 5:00 AM and Friday, 6:00 PM to Monday, 5:00 AM.

Site Overtime is charged:

 

  • When in one day, the technician works more than 8 hours.
  • When the technician is on-site before 6:00 AM or after 9:00 PM, Monday through Thursday.
  • When the technician is on-site any time between Friday at 6:00 PM and Monday at 6:00 AM.

 

Rescheduling/Cancellation Fee

Postponing or cancelling a scheduled installation with less than one week notice will subject you to a rescheduling/cancellation fee.