Field Service

Field Service Rates

Technical Support Specialist per hour

Service Type and Rate

  • Travel $110
  • Overtime Travel $165
  • On-site $165
  • Overtime On-site $225

Consultation, Training, and Implementation Support

Applications Engineer per hour

Service Type and Rate

  • Travel $110
  • Overtime Travel $165
  • On-site $250
  • Overtime On-site $300

Field Service Policy

Field Service must be scheduled with our Support Coordinator and is subject to availability.

All travel expenses are billed to the customer.

Travel time is billed at the specified rates.

  • Travel is charged from 1 hour prior to a flight from the technician’s home city until arrival at a hotel or customer site.
  • Travel time includes a single 1 hour meal break for every 9 hours of travel, rounded up to the next whole number of breaks.

For example:
4 hours of travel – 1 hour break
9 hours of travel – 1 hour break
10 hours of travel – 2 hour break

  • Return travel is charged from the time the technician leaves the customer site (in cases where they go directly from the plant to the airport), or from 1 hour prior to departure (when the technician goes from the hotel or anywhere other than the customer site) to the time the plane lands in the traveler’s home city.

Travel Hours

Standard travel hours are Monday through Thursday, 5:00 AM to 9:00 PM and Friday, 5:00 AM to 6:00 PM.

Overtime travel hours are Monday through Thursday, 9:00 PM to 5:00 AM and Friday, 6:00 PM to Monday, 5:00 AM.

Site Overtime is charged:

  • When in one day, the technician works more than 8 hours.
  • When the technician is on-site before 6:00 AM or after 9:00 PM, Monday through Thursday.
  • When the technician is on-site any time between Friday at 6:00 PM and Monday at 6:00 AM.